Wednesday, March 16, 2011

Video Rebuttal to NWN's "Users Hate Change" Post: Big Ball of Change

Hamlet posted a strongly worded editorial today blaming Second Life's woes on the community's intransigent resistance to change. As much as I love a good rant, I think it's pretty misguided to blame customers for not liking changes in a product. It's the seller's responsibility to develop and deliver compelling new capabilities. And it's also their job to practice effective Change Management to counter whatever underlying issues contribute to customer resistance to change.

Fortunately, my human counterpart had a video in the archives that dramatizes what change feels like to stakeholders when it's dumped on them from above.

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